FAQ

News & Media
Share This Page

​Welcome to the Cal OES Frequently Asked Questions!

Use the catagory selections on the left to narrow down your selection.

 

 

This looks really different! What if I can’t find somethingThis looks really different! What if I can’t find something<p>​Try using the search! We’ve done a ton of work to ensure that Search is much more robust, returns better (more accurate) results, and can be filtered/refined to help customers find content!</p>
What if I still can’t find something? Can someone help me?What if I still can’t find something? Can someone help me?<p>​The Web Team can help! Contact us by emailing webmaster@caloes.ca.gov to ask questions! We’re happy to help you or our customers find content. Keep in mind, while the transition from old to new has gone very smoothly, we may not hit 100% completion for several weeks past launch, so – it’s possible something hasn’t been moved yet. <br>It’s also very possible that some content was deemed outdated or no longer relevant and was therefore not moved!</p>
What if I find a typo or a bug in the site?What if I find a typo or a bug in the site?<p>Please notify the Web Team! Our email, webmaster@caloes.ca.gov, can be given out to your clients and constituents!​</p>
I thought of a great idea/feature and I was wondering if we can get it built into the site?I thought of a great idea/feature and I was wondering if we can get it built into the site?<p>We’re happy to look into any and all feature requests! If you think of something, send it along to webmaster@caloes.ca.gov!​</p>
The California Public Utilities Commission (CPUC) doesn’t have a lot of authority over natural gas storage wells, but could the CPUC could (or is it considering) expanding its oversight of storage facilities, in light of SB 1371 and the Porter Ranch leak?The California Public Utilities Commission (CPUC) doesn’t have a lot of authority over natural gas storage wells, but could the CPUC could (or is it considering) expanding its oversight of storage facilities, in light of SB 1371 and the Porter Ranch leak?<p>​The CPUC does not have operational and safety jurisdiction over the injection/withdrawal wells at natural gas storage facilities. However, the CPUC has regulatory, safety, and operational authority over SoCalGas and gas pipelines. The intention of SB 1371 and subsequent CPUC proceedings was to consider methane emissions from gas pipelines. The assigned Commissioner and Administrative Law Judge will consider any requests for expansion of scope through the standard proceeding procedure. In addition, the CPUC could exercise its regulatory authority over gas storage fields to reduce methane emissions pursuant to Public Utilities (PU) Code Section 451 and AB 32 – after the CPUC determines the breadth of this issue and identifies possible solutions. The CPUC has required SoCalGas to hire an interdependent third-party to conduct a root cause analysis to determine the reason for the leak. After this analysis is completed, the CPUC will use the information to inform future actions.​</p>
Where should I park?Where should I park?<p>​Two-hour metered street parking is available throughout Old Sacramento from 10 a.m.–8 p.m.<br>Two paid public parking garages are available:<br></p><ul><li><a href="https://goo.gl/maps/4oMLDoe2uhs" target="_blank" title="Map of Old Sacramento Parking Garage">Old Sacramento Garage</a>, entrance on I Street between 3rd and 2nd.<br></li><li><a href="https://goo.gl/maps/onmwrQTgxt12" target="_blank" title="Map of Tower Bridge Parking Garage">Tower Bridge Garage​</a>, entrance on Capitol Blvd at Neasham Circle near the Tower Bridge.<br></li></ul><p></p>
Is there handicapped parking available?Is there handicapped parking available?<p>​There are designated handicapped parking spaces available throughout Old Sacramento and at surrounding parking lots.<br></p>
What should I bring?What should I bring?<p>The event is family and pet friendly. ​Limited seating will be available. Chairs and blankets are allowed into the event. Sunscreen and weather appropriate clothing is recommended.<br></p>
May I bring my pet along?May I bring my pet along?<p>​Animals are permitted.​</p>
Are there bathrooms?Are there bathrooms?<p>​Yes. Bathrooms are accessible inside the Passenger Station near the J Street entrance to the event, situated between the food trucks.<br></p>
How many stages for demonstrations?How many stages for demonstrations?<p>​There will be two stages – Main and River. The Main Stage will be located near the grass area adjacent to the Railroad Museum, while the River Stage will be in the Sacramento River near the Discovery Museum. Demonstrations will occur every 10-15 minutes on either the Main Stage or River Stage throughout the duration of the event.<br></p>
Which organizations are participating?Which organizations are participating?<p>​There will be approximately 40 organizations attending this year’s event, including: ​</p><p>911 for Kids<br>Alhambra<br>American Red ​Cross<br>Boy Scouts of America<br>​CAL FIRE​​<br>California Conservation Corps<br>California Department of Corrections and Rehabilitation<br>California Division of Boating and Waterways​<br>California Geological Survey​<br>California National Guard​<br>California Utilities Emergency Association​<br>Caltrans - California Department of Transportation<br>EMSA - Emergency Medical Services Authority<br>FEMA Region IX​<br>Girl Scouts of America<br>Home Depot<br>KNCI<br>National Weather Service​​<br>NOAA<br>PG&E<br>Ready America<br>Raley's<br>River Cats<br>Sacramento-Yolo Mosquito & Vector Control District​<br>Sacramento CERT - Community Emergency Response Team<br>Sacramento County DART​<br>Sacramento Fire Department<br>Sacramento Metropolitan Fire District<br>Sacramento Zoo<br>​Team Rubicon<br>Western States Seismic Policy Council<br>Yocha-D​ehe Fire Department<br>100.5 NOW<br>105.1 KNCI<br><br></p>
Will there be food at the event?Will there be food at the event?<p>​In addition to eateries in Old Sacramento, there will be four food trucks – Cousins Maine Lobster,  Buckhorn Grill, La Mex Taqueria, and Smokin' Hot Pizza – and a dessert truck – shaved ice from Kona Ice.<br></p>
Are there any special events?Are there any special events?<p>​Yes. At noon, there will be a ceremony on the Main Stage with multiple speakers and a special dedication. ​</p>
Is there a Media contact?Is there a Media contact?<p>Please email ​​media@caloes.ca.gov and one of our information officers will contact you.</p>
What authority does the CPUC currently have and could it take on more oversight of storage facilities?What authority does the CPUC currently have and could it take on more oversight of storage facilities?<p>​The CPUC grants operating permits – Certificates of Public Convenience and Necessity – to natural gas storage providers pursuant to PU Code Section 1001. One of the CPUC’s primary jurisdictional responsibilities with respect to gas storage fields is to ensure there is enough storage in California to meet demand. See PU Code Section 3368. SoCalGas and PG&E are rate regulated utilities, so the CPUC has authority over the recovery of costs of the utilities for operating the gas storage facilities that they own, like Aliso Canyon. The CPUC also has authority to ensure that SoCalGas’s actions in response to the leak are reasonable.<br></p>
Is it possible or practical to close down the Aliso Canyon storage facility? Is it possible or practical to close down the Aliso Canyon storage facility? <p>​The CPUC has been working diligently with the Division of Oil, Gas & Geothermal Resources (DOGGR) to support DOGGR’s efforts to shut down the leaking well. It is not clear at this time that shutting down the facility would abate the leak. It is also not clear what the ramifications for gas reliability and electricity prices would be from a sudden shut down of the facility.​</p>
What impact would a shutdown have on consumers?What impact would a shutdown have on consumers?<p>​The CPUC is analyzing this issue, in conjunction with other agencies including DOGGR, the California Energy Commission, and the California Air Resources Board. At this time, it is not clear what the magnitude of the impact would be. Due to the size of the storage facility, the CPUC is concerned about the cost and reliability impacts of a sudden shutdown.<br></p>
How did “Surviving the Wild West” theme come about for Preparedness Day? How did “Surviving the Wild West” theme come about for Preparedness Day? <p>​For the past couple of years, Cal OES has chosen <a href="http://www.parks.ca.gov/?page_id=497">Old Sacramento State Historic Park​</a> as the location for the annual kick-off to September’s <a href="https://www.ready.gov/september">National Preparedness Month​</a> activities. Old Sacramento sits at the confluence of the Sacramento and American Rivers. The commercial center of the California Gold Rush, it became a crossroads of transportation, connected by steamboats to San Francisco, by supply roads to mining regions, and to Folsom by the first railroad in the West. Despite floods, fires, and epidemics, Sacramento became California’s capital in 1854. California is also considered one of the most diverse states when it comes to “wild” natural disasters – wildfires, earthquakes, floods, tsunamis and even volcanoes. So we combined the theme of the “Old West” of the 1800’s, the historical significance of Old Sacramento as a National Historic Landmark, and highlighted the challenge of “surviving” the myriad of wild disasters in California.</p>
What is the date and time of the event?What is the date and time of the event?<p>​Saturday, August 26, 2017 10 a.m.-2 p.m.​<br></p>
What is the location of the event?What is the location of the event?<p>​​<a href="https://goo.gl/maps/nnTPhNnPPYo" target="_blank" title="Google Map of Old Sacramento Location">Old Sacramento​</a> (Located on the 1849 Scene near the Railroad Museum and Discovery Museum, which is framed by I Street and J Street).<br></p>
Do I need a ticket, or is there a cost for the event?Do I need a ticket, or is there a cost for the event?<p>​No ticket is needed. Admission is free. However, there is a cost associated with parking in Old Sacramento.<br>​</p>
How do I get to the event?How do I get to the event?<p>​<span class="ms-rteStyle-Bold">​From Interstate 5 Northbound (toward Redding):</span><br>Take the J Street off-ramp, go forward two blocks and turn left on 5th Street, turn left on I Street one block ahead and stay in the left lanes to reach the vehicle entrance to Old Sacramento at 2nd Street and I Street.<br><span class="ms-rteStyle-Bold">From the Downtown Grid:</span><br>Take I Street and stay in the left lanes to reach the vehicle entrance to Old Sacramento at 2nd Street and I Street. Or take Captiol Mall Blvd and turn right at Neasham Circle near the Tower Bridge.<br>​</p>
What if I forget my user name or password for Cal EOC login?What if I forget my user name or password for Cal EOC login?<p>​Your user name is your work email address. If you forget your password for CalEOC you will need to contact your ‘Super User’ so they can reset your password for you. You can determine the appropriate ‘Super User’ to contact by access the Super User list below.</p>
Why does it sometimes say “Session Expired” when I log on? Why does it sometimes say “Session Expired” when I log on? <p>​That is another security feature of the system. Even if you’ve logged out correctly, the system requires that you close out the entire browser as well before logging on again. If you have closed all browsers and continue to receive the error message please contact the IT Service Desk @ 916-845-8311.</p>
I’m sure I’m entering a correct password and it won’t let me in? I’m on the CalEOC (blue and light grey) screenI’m sure I’m entering a correct password and it won’t let me in? I’m on the CalEOC (blue and light grey) screen<p>Have you changed the password from the original temporary password? Try that. If nothing works, you will have to ask a ‘Super User’ to reset the password for you. They will give you another temporary password and you will be required to change it upon logging in the next time. You can determine the appropriate ‘Super User’ to contact by accessing the Super User list below.</p>
Why don’t I see any information on the Activity Log?Why don’t I see any information on the Activity Log?<p>You must go to Significant Events to find any ‘shared entries’ of the Activity Log. Activity Log entries are restricted to the  ‘position’ that created the entry. However entries of importance can be routed to ‘Significant Events’ within an EOC environment. </p>
What is the difference between the Activated Situation Report (editing) (published) and (working)?What is the difference between the Activated Situation Report (editing) (published) and (working)?<p>"Editing" is limited to specific positions (e.g., Sit/Stat Unit) who work on it. </p><p>"Working" is where users input data for inclusion in the Sit Rep. </p><p>"Published" is the read-only, official version that is approved for a specific operational period. </p>
Can I adjust the format of a printed report?Can I adjust the format of a printed report?<p>​Yes. Right click on the screen you want to print and choose Print Preview. </p><p>On the print preview screen, change ‘As laid out on screen’ to ‘All frames individually’. Then click on Page Setup.</p><p>On Page Setup, Print Background Colors and Images and Enable Shrink to Fit are checked. Set the three header boxes to Empty and two of the three footer boxes to Empty. You can choose which of the three footers to print the Page # of Total Pages (left, center or right justified). You may also want to select Landscape rather than portrait depending on the report. Then select Ok. </p><p>Now you can click the Print button in the top left corner. This should give you a fairly good print without using the standard ‘print button’ on the screen or the PDF generator. </p>
Who currently has access to Cal EOC?Who currently has access to Cal EOC?<ul><li>​All Cal OES Personell</li><li>Staff from each of the 58 county emergency management agencies</li><li>California State Agencies with emergency response roles, including the CNG</li><li>Federal emergency management partners</li><li>Private sector and non-profit partners who have signed MOUs with Cal OES</li></ul>
Will the other agencies like cities and special districts have access to Cal EOC?Will the other agencies like cities and special districts have access to Cal EOC?<p>​Additional user groups have been added as a future scope consideration.</p>
How do I join Cal OES ArcGIS Online Group?How do I join Cal OES ArcGIS Online Group?<p>​​Joining ArcGIS is easy!  Make sure you have an <a title="Link to ArcGIS" href="https://www.arcgis.com/home/" target="_blank">ArcGIS Online for Organizations</a> account, then contact <a href="mailto:gis@caloes.ca.gov">gis@caloes.ca.gov</a></p>
What is GIS?What is GIS?<p>​<a title="ESRI GIS Information" href="http://www.esri.com/what-is-gis/" target="_blank">http://www.esri.com/what-is-gis/</a></p>
How can I use GIS for Emergency Management?How can I use GIS for Emergency Management?<p>​<a title="ESRI for Emergency Management" href="http://www.esri.com/industries/emergency-management" target="_blank">http://www.esri.com/industries/emergency-management</a></p>
What is Cal OES?What is Cal OES?<p>Cal OES is the Emergency Management authority for the State of California.  ​</p>
I currently have an EAP. Can that be re-submitted for approval under the new requirements?I currently have an EAP. Can that be re-submitted for approval under the new requirements?<p>​If a dam owner has an existing EAP as of March 1, 2017, the owner can submit the inundation map within that plan to DSOD for approval. DSOD will review and may approve the inundation map if it is deemed sufficient. If DSOD approves the map, the dam owner may submit the EAP to Cal OES for review. </p>
What is the local hazard mitigation planning process?What is the local hazard mitigation planning process?<p>​The local Hazard Mitigation Planning process analyzes a community's risk from natural hazards, coordinates available resources, and implements actions to reduce or eliminate risks. A local mitigation plan should be prepared before a disaster to guide risk reduction activities before an event; it should also be reviewed, and amended regularly, so as not to overlook opportunities for vulnerability reduction (mitigation). </p>
What laws govern the hazard mitigation planning process?What laws govern the hazard mitigation planning process?<p>​The local hazard mitigation planning process is described in the Disaster Mitigation Act of 2000 (DMA 2000) which amended the Stafford Act's requirements regarding eligibility to receive certain mitigation grant funding. The regulations containing requirements for a local hazard mitigation plan can be found in 44 Code of Federal Regulations 201.6. </p>
What is EDIS?What is EDIS?<p>The Emergency Digital Information Service is a statewide alerting system that was developed soon after the 1989 Loma Prieta Earthquake to supplement the National Emergency Alert System (EAS). EDIS allows authorized emergency managers to transmit detailed information to news media outlets to include streamed audio and pictures. The system integrates seamlessly into various communication systems throughout the state and was the first to be CAP (Common Alerting Protocol) compliant. The Governor's Office of Emergency Services (OES) maintains EDIS and provides this service without charge to local, state and federal agencies serving in California.</p>
Who creates the messages that are distributed on EDIS?Who creates the messages that are distributed on EDIS?<p>​Emergency notification originators are the only entities authorized to create and distribute EDIS messages.</p>
How does my agency get authorization to create and distribute EDIS messages?How does my agency get authorization to create and distribute EDIS messages?<p dir="ltr" style="text-align:left;">​EDIS is a restricted system only accessible to authorized users. All requests for an EDIS account should be made in writing on agency letterhead to the EDIS Project Office at the address below. Each request should include the following information:</p><ul><li><div style="text-align:left;">Contact Name, Telephone #, and Email Address </div></li><li><div style="text-align:left;">Justification for access</div></li></ul><p> </p><div style="text-align:left;">Mail to: California Emergency Management Agency/ EDIS Program/ 3650 Schriever Ave. Mather, CA 95655</div><p> </p>
How can I receive alert notifications from EDIS?How can I receive alert notifications from EDIS?<p>​EDIS messages are distributed automatically to authorized public safety agencies, however the general public can only receive notifications via the Warning Center website <a title="Link to Warning Center" href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=0a8bad6b-f581-42d1-a937-dbda95349e24&TermSetId=a3eeb20c-7844-4dd4-99d3-9c3b7ec7ad1e&TermId=a57b75e4-c260-46e9-a4bf-2bfc4ff06b2e" target="_blank">http://www.caloes.ca.gov/WarningCenter</a> or an RSS Feed http://edis.oes.ca.gov/index.atom. </p>
Why was the EDIS by Email service eliminated?Why was the EDIS by Email service eliminated?<p>​The service had been provided at no charge by a third party vendor for several years. Recently, the vendor declared they no longer would provide the service. Due to disagreements with rates and upcoming improvement to our emergency notification systems, it was determined that EDIS by Email would be discontinued until a new system comes on-line. In the meantime, options outside of email to include RSS notifications and BAM Software which can be loaded onto your PC can be used to receive EDIS notifications.</p>
How do I use the EDIS RSS feed?How do I use the EDIS RSS feed?<p>​The RSS Feed Link http://edis.oes.ca.gov/index.atom can be copied and pasted into any RSS reader. The most common is email software like Outlook. There are hundreds of free RSS readers available. Google "free RSS reader" to find the latest applications.</p>
Why do I get the untrusted prompt when I download the EDIS software?Why do I get the untrusted prompt when I download the EDIS software?<p>This indicates that the security certificate for the website has expired. The certificate will be updated once the new system is in place but in the meantime, we recommend you select- "Continue to this website..." to download the software.</p>
When will EDIS be upgraded to support SMS Text messaging?When will EDIS be upgraded to support SMS Text messaging?<p>​A new system which will integrate with FEMA's Integrated Public Alert and Warning System (IPAWS) to include a component to send notification via text messages to cellular devices will be available to Cal OES in the coming months. Currently, several counties and the National Weather Service are using IPAWS to compliment their existing notification capabilities.</p>
What is Access and Functional Needs?What is Access and Functional Needs?<p>The purpose of the Office of Access and Functional Needs is to identify the needs of people with disabilities and others with access and functional needs before, during, and after a disaster and to integrate disability needs and resources into emergency management systems.</p>
Why is Access and Functional Needs important to emergency managers?Why is Access and Functional Needs important to emergency managers?<p>​According to the U.S. Census of 2010, approximately three million Californians over the age of five years have a disability. The OAFN goal is to strengthen the method and planning of emergency management for people with disabilities and others with access and functional needs. </p>
How can I make sure my organization is ready for individuals with Access and Functional Needs?How can I make sure my organization is ready for individuals with Access and Functional Needs?<p>​Cal OES has created the Access and Functional Needs Planning Toolkit, which can be viewed <a href="http://afntoolkit.nusura.com/default.html" target="_blank">here</a>.</p>
What is the Standardized Emergency Management System (SEMS)?What is the Standardized Emergency Management System (SEMS)?<p>​SEMS is the system required by Government Code Section 8607 (a) for managing emergencies involving multiple jurisdictions and agencies.  SEMS consists of five organizational levels which are activated as necessary: field response, local government, operational area, regional, and state.  </p><p>SEMS incorporates the functions and principles of the Incident Command System (ICS), the Master Mutual Aid Agreement (MMAA), existing mutual aid systems, the operational area concept, and multi-agency or inter-agency coordination.</p><p>Local governments must use SEMS to be eligible for funding of their response-related personnel costs under state disaster assistance programs.</p>

 

Rollup Page